I am a UX (User Experience) and HCI (Human-Computer Interaction) researcher with a background in cognitive and social psychology. I work in the i3 research unit at Fondazione Bruno Kessler in Trento, Italy. Here, I design and evaluate interactive systems to both improve technology appropriation in personal, social and organizational contexts, and to support sustainable behaviour change to improve quality of life at the individual, social and community level. My research combines cognitive and social psychology, human factors and cognitive ergonomics and applies this knowledge to interaction design.
In my work, I use a mixed-method approach comprising both quantitative and qualitative techniques to gain a deeper insight on how people understand and interact with technologies. My primary approach has been user-centered design (UCD), moving from the psychological investigation of individual and social activities and applying this understanding to the design of information and communication technology that supports people in individual, social and organizational contexts. I have applied a wide range of UCD methodologies to engage people in the design process and inform the design of ICT-based services, such as participatory design and co-design workshops, design sprints, contextual inquiry and participant observations, questionnaires, interviews, and focus groups. I have conducted formative and summative evaluations of technological systems applying a wide range of paradigms, employing both quantitative and qualitative techniques, ranging from questionnaire-based to lab-controlled studies, to randomized-controlled trials and observational field studies.
Specifically, my research has focused on the understanding of cognitive, psychological and social processes of technology appropriation and interaction, on the study of socio-technical systems in organizational contexts, computer-mediated communication and online collaborative activity, behaviour change for improving quality of life and sustainability, smart interfaces and interaction.
My expertise includes:
- exploratory research on how people interact with technology, on users’ needs and practices in everyday life contexts;
- translation of users’ needs and desires into requirements to inform the design;
- design of user experiences and mockups based on the results of user research;
- lean and rapid formative evaluation for UX iterative improvement;
- experimental design, supervision and execution of user studies; data collection, statistical/qualitative analysis, also for long-term and large-scale summative evaluations of technologies.